We make sure every order is upto the customer’s mark. However in the unfortunate case of any dissatisfaction we will be more than happy to sort things out.
If the order is cancelled before dispatch you will get a full refund. However, if the order is cancelled after dispatch, the buyer would have to bear the shipping costs, as decided by Oxycan Solutions.
In any case of manufacturing defect with the product, the defect must be notified to Oxycan Solutions within 7 days of receiving the product. The customer must email with the order details, defect in the product along with images of the damaged products. The images should clearly highlight the issue.
In such case the customer can opt for a store credit of the value of the damaged goods, or replacement with any product of the same value. Any refunds shall be initiated only after the pickup has been completed.
In any other case of return, the issue must be notified to the company via email within 7 days of receiving the product. The customer can claim store credit of full value of the product returned. Oxycan Solutions will arrange for the pickup and shipping of the product back to the company. If the customer opts for refund they will have to bear the cost of shipping the product back to the company. The customer can either ask Oxycan Solutions to arrange for pickup and shipping, in which case the refund amount would be the product value minus the shipping charges as decided by Oxycan Solutions, or they can ship the product back to the company in which case the full value of the product will be refunded in store credits.