Cancellation and Returns

We make sure every order is upto the customer’s mark. However in the unfortunate case of any dissatisfaction we will be more than happy to sort things out.

Cancellation

If the order is cancelled before dispatch you will get a full refund. However, if the order is cancelled after dispatch, the buyer would have to bear the shipping costs, as decided by Oxycan Solutions.

Returns

In any case of manufacturing defect with the product, the defect must be notified to Oxycan Solutions within 7 days of receiving the product. The customer must email with the order details, defect in the product along with images of the damaged products. The images should clearly highlight the issue.

In such case the customer can opt for a store credit of the value of the damaged goods, or replacement with any product of the same value. Any refunds shall be initiated only after the pickup has been completed.

In any other case of return, the issue must be notified to the company via email within 7 days of receiving the product. The customer can claim store credit of full value of the product returned. Oxycan Solutions will arrange for the pickup and shipping of the product back to the company. If the customer opts for refund they will have to bear the cost of shipping the product back to the company. The customer can either ask Oxycan Solutions to arrange for pickup and shipping, in which case the refund amount would be the product value minus the shipping charges as decided by Oxycan Solutions, or they can ship the product back to the company in which case the full value of the product will be refunded in store credits.

Refunds

Refunds are initiated by Oxycan Solutions within 3 business days of fulfillment of refund conditions. After the refund has been initiated from our end it will take following number of days to reflect in your account as store credits.

Refunds Via Online Payments (Credit Card / Debit Card / Netbanking):

  • Netbanking: 3 working days
  • Debit Card: 7 working days
  • Credit Card: 9 working days
  • Refunds for COD payments: 9 working days

For any more details on returns and refunds please feel free to contact us at marketing@oxycharge.in

We know the value of your time and how excited you are to receive our wonderful products in time. Hence, we strive to provide quick and smooth delivery.

Shipping Time and Costs

Our standard shipping time is 3 – 5 working days after dispatch. However, certain locations take longer to deliver because of logistical issues. In such case the shipping time will be mentioned along with the product.

We provide free shipping for all orders above Rs. 1000. For orders below that a shipping charge of Rs. 30 shall be levied per order.

Shipping Locations

Oxycan Solutions delivers through third party shipping providers so shipping locations and pin codes are subject to such companies’ discretion.

Please contact at marketing@oxycharge.in to confirm the charges and locations covered and the complete list of pin codes covered within India.

Cash on Delivery might not be available at some locations. A pin code verification is available at the time of checkout which will allow cash on delivery payment only for the pin codes acceptable. In the alternative case order shall be completed only through prepaid means.

In any other case where delivery is not possible, the customer will be notified within 48 hrs of placing the order. In case of prepaid orders the full amount shall be refunded back within 1-2 working days of notifying the customer.